FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are committed to forging long-term partnerships with our clients by delivering unparalleled product quality at competitive prices. This dedication allows us to consistently offer exceptional value, fostering mutual growth and strengthening our customer relationships.
Q2. What are your payment terms?
A: We operate with transparent payment terms, requiring a 30% T/T deposit up front. The remaining 70% balance is due prior to shipment. To assure you of our commitment to quality, we provide detailed photographs of the products and their packaging before you make the final payment.
Q3. What delivery terms do you offer for selection?
A: Our diverse delivery terms are designed to accommodate various logistics requirements, including EXW, FOB, CFR, CIF, and DDU. These options ensure that we can meet your specific transportation needs efficiently.
Q4. Can you provide details on your delivery timelines?
A: Generally, we manage to execute deliveries within 15 to 30 days after receiving your advance payment. However, exact timelines may vary based on the unique specifications of the product and the volume of your order. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in custom manufacturing based on your samples or technical drawings, meticulously crafting precise molds and fixtures to bring your vision to life.
Q6. Can you elaborate on your sample policy?
A: We are delighted to provide samples to our potential customers, though we kindly request that the cost of the sample and courier be covered by the customer. This ensures you can confidently evaluate our product quality before placing a larger order.
Q7. Are all goods tested before shipment?
A: Certainly, every product undergoes a rigorous 100% comprehensive testing process to guarantee flawless quality prior to shipment, providing you with peace of mind and assurance in our offerings.
Q8. What does your warranty cover?
A: Our products come with a robust one-year warranty, covering any manufacturing defects provided there is no human-induced damage, ensuring your satisfaction and confidence in the durability of our offerings.
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