Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: Our unwavering commitment to exceptional product quality, combined with our competitive pricing strategy, ensures that our clients continually experience unparalleled value, fostering a robust and enduring partnership.
Q2. What are your payment terms?
A: Our payment structure is designed for your convenience, requiring a 30% deposit via T/T, with the remaining 70% payable prior to shipment. We ensure transparency by providing comprehensive product and packaging photographs
for your thorough review before settling the final balance.
Q3. What delivery terms are available for selection?
A: We offer a flexible range of delivery terms to suit your needs, including EXW, FOB, CFR, CIF, and DDU.
Q4. What is your standard delivery timeframe?
A: Our standard delivery timeframe typically spans 15 to 30 days following receipt of your advance payment. However, the exact duration may be influenced by specific product requirements and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we have the expertise to produce based on your samples or detailed technical drawings, and we possess the capabilities to craft the necessary molds and fixtures to meet your precise needs.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer samples for your evaluation; however, customers are responsible for the cost of the sample and courier services.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Yes, we conduct rigorous testing on 100% of our products prior to dispatch, ensuring each item meets our stringent quality and reliability standards.
Q8. What are the specifics of your warranty?
A: We proudly offer a comprehensive one-year warranty, provided there is no damage due to human error, ensuring peace of mind and confidence in our products.
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