FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are deeply committed to fostering enduring partnerships by consistently delivering superior product quality and maintaining competitive pricing. This dedication ensures that our clients experience remarkable value and enjoy mutual growth, cementing trustworthy and lasting relationships.
Q2. What are your payment terms?
A: We operate with a clear and client-friendly payment structure: a 30% T/T deposit is required upfront, with the remaining 70% due before shipment. To assure our clients of transparency and quality, we provide detailed photographs of the products and their packaging prior to the final balance payment.
Q3. What delivery terms do you offer for selection?
A: We offer a range of flexible delivery terms designed to meet diverse logistical preferences, including EXW, FOB, CFR, CIF, and DDU. These options provide our clients with the ability to select the most convenient and efficient method for their unique needs.
Q4. Can you provide details on your delivery timelines?
A: Typically, we ensure prompt delivery within 15 to 30 days following the receipt of your advance payment. However, this can vary based on specific product features and the order volume. Be assured that we prioritize timely execution to align with your specific requirements. Q5. Is custom production based on samples possible?
A: Absolutely! We are proficient in producing tailored solutions based on your samples or technical drawings. Our expertise in crafting precise molds and fixtures ensures that your custom production needs are met with precision and excellence.
Q6. Can you elaborate on your sample policy?
A: We are delighted to offer samples to our clients. Kindly note that we request customers to cover the costs of the samples and courier services, ensuring a streamlined process for evaluating our offerings.
Q7. Are all goods tested before shipment?
A: Indeed, we perform a rigorous 100% comprehensive test on all of our products. This thorough testing ensures that our products meet the highest standards of quality and are in perfect condition before they are delivered to you.
Q8. What does your warranty cover?
A: Our products are accompanied by a robust one-year warranty, offering peace of mind against manufacturing defects, provided there is no human-induced damage. This warranty underscores our commitment to delivering reliable and high-quality products.
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