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Q1: What strategies do you implement to ensure long-term business collaboration with your partners?
A: Our commitment lies in maintaining superior product quality coupled with competitive pricing. This ensures our clients always experience significant benefits, fostering lasting partnerships.
Q2: Could you elaborate on your payment terms?
A: Our payment structure requires a 30% deposit via T/T, with the remaining 70% due before shipment. We guarantee transparency by providing product and packaging photos prior to the final payment.
Q3: What delivery terms do you offer for your customers to choose from?
A: We provide a variety of delivery options, including EXW, FOB, CFR, CIF, and DDU, to cater to our clients' diverse logistical needs.
Q4: Can you provide details on your delivery timeframes?
A: Typically, our delivery window ranges from 15 to 30 days post-receipt of your advance payment. However, the exact timing is contingent upon order specifics and quantities. Q5: Are you capable of producing items based on samples?
A: Absolutely, we can craft products from your samples or technical drawings, and have the capability to develop necessary molds and fixtures to meet your specifications.
Q6: Could you explain your policy regarding samples?
A: We are pleased to offer samples to our customers, though we require that the sample cost and courier fees be covered by the customer.
Q7: Is there a testing protocol for your products prior to dispatch?
A: Indeed, we conduct rigorous 100% testing on all our goods to ensure they meet our high standards before delivery.
Q8: What does your warranty cover?
A: We proudly offer a one-year warranty, provided there is no damage caused by human actions, ensuring peace of mind with your purchase.