Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are wholeheartedly committed to providing outstanding product quality combined with competitive pricing. This approach ensures our valued clients continually reap significant rewards, laying the foundation for a prosperous and lasting partnership.
Q2. What are your payment terms?
A: Our payment terms are thoughtfully designed with a 30% deposit via T/T and the remaining 70% due before shipment. To build trust, we offer comprehensive product and packaging images
for your detailed examination before settling the final balance, ensuring transparency and faith in our dealings.
Q3. What delivery terms are available for selection?
A: We provide flexible delivery terms with a wide spectrum of choices, including EXW, FOB, CFR, CIF, and DDU, expertly crafted to align with varied logistical needs.
Q4. What is your standard delivery timeframe?
A: Our typical delivery timeframe ranges from 15 to 30 days after receiving your advance payment. This period may vary slightly depending on specific product specifications and
order quantities. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we have the expertise to manufacture based on your samples or technical drawings. Our skilled team can develop any necessary molds and fixtures to bring your vision to life.
Q6. Could you elaborate on your sample policy?
A: We are delighted to offer sample products for your assessment; however, the customer must bear the costs of the sample and its shipping.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Yes, we adhere to a comprehensive testing protocol, ensuring that 100% of our products are rigorously tested before dispatch, guaranteeing exceptional quality and reliability.
Q8. What are the specifics of your warranty?
A: We offer a robust one-year warranty, provided the product remains free from human-induced damage, assuring you of satisfaction and peace of mind.
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