| Customization: | Available |
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| After-sales Service: | One Year |
| Warranty: | One Year |
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FAQ:
Q1: How do you ensure long-term business cooperation with your partners?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we prioritize excellence by delivering premium product quality coupled with competitive pricing. This commitment ensures our partners and customers relish sustained benefits and maintain a prosperous business relationship.
Q2. What are your payment terms?
A: Our payment terms are designed to be straightforward and transparent for our clients. We request a 30% deposit through T/T, while the remaining 70% is settled before the shipment. To ensure your complete satisfaction, we provide detailed photos of the products and packaging prior to the final payment.
Q3. What delivery terms do you offer for selection?
A: We offer a range of adaptable delivery terms including EXW, FOB, CFR, CIF, and DDU. These options provide the flexibility required to meet diverse shipping needs and preferences, ensuring a seamless delivery experience.
Q4. Can you provide details about your delivery timeline?
A: Our efficient logistics process typically enables delivery within 15 to 30 days following receipt of your advance payment. The exact timeline is influenced by item specifics and order quantity, allowing us to tailor our service to your requirements. Q5. Can you manufacture based on samples?
A: Absolutely, we excel in custom production, whether based on your provided samples or technical drawings. Our expertise extends to constructing the necessary molds and fixtures to bring your designs to life.
Q6. What is your policy on providing samples?
A: We are delighted to offer samples to support your decision-making process. Kindly note that the sample cost alongside courier fees are the responsibility of the customer.
Q7. Do you conduct tests on all goods before they are dispatched?
A: Certainly, our commitment to quality is unwavering. We conduct thorough testing on 100% of our products prior to dispatch, ensuring they meet our high standards and your expectations.
Q8. What does your warranty cover?
A: Our robust warranty policy covers a full year, safeguarding your investment against any issues not caused by human actions. This assurance reflects our confidence in the durability and reliability of our products.
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