Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are dedicated to nurturing a long-lasting partnership by consistently delivering top-tier product quality paired with competitive pricing. This commitment ensures that our clients enjoy sustainable benefits and a thriving business relationship.
Q2. What are your payment terms?
A: Our payment terms are structured for your convenience: a 30% deposit is required via T/T, with the remaining 70% due before shipment. To ensure transparency, we provide detailed product and packaging photos
for your assessment prior to settling the final balance.
Q3. What delivery terms are available for selection?
A: We cater to your logistical preferences with a variety of delivery terms, including EXW, FOB, CFR, CIF, and DDU, ensuring flexibility and convenience in your shipping choices.
Q4. What is your standard delivery timeframe?
A: Our standard delivery window typically spans 15 to 30 days following the receipt of your advance payment. However, the exact timeline is subject to variation based on the specific product requirements and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we possess the expertise to manufacture according to your samples or technical drawings. We are also equipped to develop the necessary molds and fixtures to meet your precise specifications.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer samples, though the cost of the sample and courier service is the responsibility of the customer. This ensures you can fully evaluate our product quality firsthand.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, to guarantee quality and dependability, we rigorously test 100% of our products before they are dispatched, ensuring they meet our high standards of excellence.
Q8. What are the specifics of your warranty?
A: We provide a comprehensive one-year warranty that covers any manufacturing defects, as long as the product has not been subjected to damage caused by human error.
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