FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we prioritize cultivating enduring relationships with our clients by delivering superior product quality alongside competitive pricing. This commitment ensures our customers consistently enjoy exceptional value, fostering mutual growth and success.
Q2. What are your payment terms?
A: Our payment terms are structured for your convenience. We require a 30% T/T deposit upfront, while the remaining 70% is due before shipment. We also provide comprehensive photographic documentation of the products and their packaging prior to the balance payment, giving you peace of mind.
Q3. What delivery terms do you offer for selection?
A: We offer a versatile range of delivery terms including EXW, FOB, CFR, CIF, and DDU, tailored to meet diverse logistics requirements and ensure smooth transactions for our clients.
Q4. Can you provide details on your delivery timelines?
A: Our delivery timelines are designed to be efficient and reliable, typically ranging from 15 to 30 days following receipt of your advance payment. The exact timing depends on specific product features and order quantities. Q5. Is custom production based on samples possible?
A: Absolutely! We specialize in custom manufacturing, expertly crafting products based on your samples or technical drawings, using precise molds and fixtures to meet your exact specifications.
Q6. Can you elaborate on your sample policy?
A: We are delighted to offer samples to our valued customers, although we kindly request that sample and courier costs be covered by the customer.
Q7. Are all goods tested before shipment?
A: Indeed, we uphold the highest quality standards by conducting a 100% comprehensive test on all products, ensuring impeccable quality before delivery to our clients.
Q8. What does your warranty cover?
A: Our products are backed by a one-year warranty, covering any issues not resulting from human-induced damage, providing you with confidence and peace of mind.
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