Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are committed to delivering exceptional product quality and competitive pricing, ensuring our clients experience ongoing benefits and satisfaction.
Q2. What are your payment terms?
A: Our payment terms include a 30% deposit via T/T, with the remaining 70% due before shipment. We provide comprehensive product and packaging images
for your thorough evaluation before settling the final payment.
Q3. What delivery terms are available for selection?
A: We offer a variety of flexible delivery options such as EXW, FOB, CFR, CIF, and DDU to meet your specific needs.
Q4. What is your standard delivery timeframe?
A: Our standard delivery timeframe ranges from 15 to 30 days following receipt of your advance payment. The exact schedule may vary based on product specifications and
order size. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we can produce products based on your samples or technical drawings, and are fully equipped to develop the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We can provide samples; however, the customer is responsible for the sample cost and courier fees.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Yes, we conduct rigorous testing on 100% of our products prior to delivery to ensure superior quality and reliability.
Q8. What are the specifics of your warranty?
A: We offer a comprehensive one-year warranty, providing peace of mind, as long as the product remains free from damage due to human error.