FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., our steadfast dedication to delivering exceptional product quality paired with competitive pricing forms the foundation of our enduring partnerships. We guarantee our clients receive unparalleled value and enjoy consistent mutual growth, fostering a prosperous relationship for years to come.
Q2. What are your payment terms?
A: Our payment terms are straightforward and customer-friendly: a 30% T/T deposit is required upfront, with the remaining 70% due before shipment. To instill confidence in our process, we furnish detailed photographs of the products and their packaging before the balance payment.
Q3. What delivery terms do you offer for selection?
A: We offer a spectrum of flexible delivery terms designed to meet diverse logistics preferences, including EXW, FOB, CFR, CIF, and DDU.
Q4. Can you provide details on your delivery timelines?
A: Our typical delivery schedule ranges from 15 to 30 days following the receipt of your advance payment. However, precise timelines depend on the specific product characteristics and order volume. Q5. Is custom production based on samples possible?
A: Absolutely! We pride ourselves on our ability to manufacture with precision, using your samples or technical drawings to create exact molds and fixtures tailored to your specifications.
Q6. Can you elaborate on your sample policy?
A: We are delighted to provide samples to our valued clients, though we do request that customers assume responsibility for the sample and courier costs.
Q7. Are all goods tested before shipment?
A: Yes, indeed. We uphold a rigorous quality assurance process, conducting a 100% comprehensive test on all products to guarantee flawless quality before they are dispatched.
Q8. What does your warranty cover?
A: Our products are backed by a robust one-year warranty, provided there is no human-induced damage, demonstrating our commitment to quality and customer satisfaction.
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