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Q1: How do you ensure a long-lasting partnership with our business?
A: By consistently maintaining superior product quality and offering competitive pricing, we ensure substantial benefits for our valued customers.
Q2. What are your payment terms?
A: We require a 30% T/T deposit, with the remaining 70% payable prior to delivery. We will provide you with photos of the products and packaging before you settle the balance.
Q3. What delivery terms do you offer for selection?
A: Our delivery terms include EXW, FOB, CFR, CIF, and DDU, providing you with a flexible range of options.
Q4. What can you tell me about your delivery timeline?
A: Typically, delivery takes between 15 to 30 days following receipt of your advance payment. The exact delivery schedule depends on the specific items and order quantity. Q5. Are you capable of producing items based on samples?
A: Certainly, we can manufacture products based on your samples or technical drawings. We possess the capability to create the necessary molds and fixtures.
Q6. What is your policy regarding samples?
A: We can provide samples, but customers are responsible for the sample and courier costs.
Q7. Do you conduct tests on all products before they are shipped?
A: Yes, we ensure each product undergoes a 100% test before being dispatched for delivery.
Q8. What is your warranty policy?
A: We offer a one-year warranty, provided there is no human-induced damage.