Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: Our dedication to excellence is unwavering, as we prioritize delivering unparalleled product quality coupled with competitive pricing strategies. This ensures our esteemed clients experience substantial benefits, fostering a dynamic and enduring partnership that thrives over time.
Q2. What are your payment terms?
A: To provide peace of mind and ease, we offer flexible payment terms with an initial 30% deposit via T/T, with the remaining 70% due prior to shipment. Rest assured, we offer detailed product and packaging photographs
for a complete review before finalizing the balance, ensuring full transparency and building trust.
Q3. What delivery terms are available for selection?
A: Our delivery terms are thoughtfully designed to accommodate a variety of logistical requirements, including EXW, FOB, CFR, CIF, and DDU, providing flexibility and tailored solutions.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe spans 15 to 30 days following the receipt of the advance payment. This timeline may adjust slightly depending on the specific product details and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we are equipped with the expertise to manufacture products based on your samples or technical drawings, and are proficient in developing any necessary molds and fixtures to bring your vision to fruition.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer sample products for your evaluation; however, the cost of the sample and courier charges are to be borne by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, we implement a thorough testing protocol, ensuring that each and every product undergoes rigorous checks before dispatch, upholding our commitment to quality and reliability.
Q8. What are the specifics of your warranty?
A: We are proud to offer a comprehensive one-year warranty, provided the product is free from human-inflicted damage, offering reassurance and customer satisfaction.
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