FAQ:
Q1: How do you make our business a long-term partnership?
A: We uphold exceptional product quality and offer competitive pricing to ensure our clients gain maximum value and benefit, fostering enduring partnerships.
Q2. What are your payment terms?
A: Our payment terms require a 30% deposit via T/T, with the remaining 70% payable before shipment. We will provide detailed photos of the products and packaging
prior to final payment to ensure complete satisfaction.
Q3. What delivery terms do you offer for selection?
A: We offer a variety of delivery terms including EXW, FOB, CFR, CIF, and DDU, to best suit your logistical needs.
Q4. What is your typical delivery time frame?
A: Typically, delivery takes between 15 to 30 days post receipt of your advance payment. However, the exact timeframe is contingent upon the specific items and
the volume of your order. Q5. Are you able to manufacture based on samples?
A: Absolutely, we can produce items using your samples or detailed technical drawings. Our capabilities include mold and fixture creation.
Q6. What is your policy regarding samples?
A: We are able to provide samples, but customers are required to cover the sample and courier costs.
Q7. Do you perform testing on all goods prior to delivery?
A: Yes, we conduct comprehensive testing on 100% of our goods to ensure they meet our rigorous quality standards before delivery.
Q8. What are the details of your warranty?
A: We offer a one-year warranty on our products, valid in the absence of any human-induced damage.
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