FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are passionately dedicated to cultivating enduring partnerships with our clients. Our unwavering commitment to delivering unmatched product quality at highly competitive prices ensures that we consistently provide exceptional value, nurturing mutual growth and fortifying the bonds we share with our esteemed customers.
Q2. What are your payment terms?
A: We maintain absolute transparency in our payment terms to build trust and confidence. A 30% T/T deposit is required initially, with the remaining 70% balance due before shipment. As a testament to our quality assurance, we offer detailed photographs of both the products and their packaging, allowing you to verify before the final payment is made, ensuring a seamless transaction experience.
Q3. What delivery terms do you offer for selection?
A: Our comprehensive and flexible delivery terms are tailored to cater to a wide array of logistical needs, including EXW, FOB, CFR, CIF, and DDU. These options are meticulously designed to ensure your specific transportation requirements are met with precision and efficiency.
Q4. Can you provide details on your delivery timelines?
A: Typically, our delivery timelines range from 15 to 30 days post-receipt of your advance payment. However, these timelines are subject to variation based on the specific product requirements and the scale of your order. Q5. Is custom production based on samples possible?
A: Absolutely! We specialize in custom manufacturing, leveraging your samples or technical drawings to meticulously develop precise molds and fixtures, transforming your unique vision into a tangible reality with finesse and accuracy.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to prospective customers, with the understanding that the cost of the sample and shipping will be borne by you. This policy ensures that you have the opportunity to thoroughly assess the exceptional quality of our products before committing to a larger order.
Q7. Are all goods tested before shipment?
A: Indeed, we adhere to a stringent 100% comprehensive testing protocol for every product, guaranteeing impeccable quality prior to shipment. This rigorous process provides you with unparalleled peace of mind and confidence in the excellence of our products.
Q8. What does your warranty cover?
A: Our products are accompanied by a robust one-year warranty, meticulously covering any manufacturing defects, provided there is no human-induced damage. This warranty ensures your satisfaction and instills confidence in the enduring durability and reliability of our exceptional offerings.
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