Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: By committing ourselves to delivering outstanding product quality coupled with highly competitive pricing, we strive to ensure that our valued clients consistently reap significant benefits, thereby nurturing a vibrant and lasting partnership.
Q2. What are your payment terms?
A: We have carefully structured our payment terms to include a 30% deposit via T/T, with the remaining 70% due before shipment. To bolster confidence, we provide comprehensive product and packaging photographs
for meticulous review before the settlement of the final balance, ensuring complete transparency and trust.
Q3. What delivery terms are available for selection?
A: Our versatile delivery terms encompass an extensive array of options such as EXW, FOB, CFR, CIF, and DDU, crafted to accommodate a variety of logistical preferences.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe ranges from 15 to 30 days after receiving your advance payment. This period may vary slightly based on specific product details and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we have the expertise to manufacture based on your samples or technical drawings, with the capability to develop any necessary molds and fixtures to bring your vision to life.
Q6. Could you elaborate on your sample policy?
A: We are delighted to offer sample products for your assessment; however, the costs associated with the sample and its courier are to be borne by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we enforce a comprehensive testing protocol, ensuring that 100% of our products undergo rigorous quality checks prior to dispatch, guaranteeing excellence and reliability.
Q8. What are the specifics of your warranty?
A: We confidently offer a comprehensive one-year warranty, provided the product remains free from human-induced damage, ensuring peace of mind and customer satisfaction.
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