FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., our unwavering commitment to maintaining superior product quality, paired with competitive pricing, lays the foundation for enduring partnerships. We consistently deliver substantial value, fostering mutual growth and trust between us and our clients.
Q2. What are your payment terms?
A: Our payment structure is designed for transparency and convenience: a 30% T/T deposit is required upfront, with the remaining 70% payable before shipment. To ensure your peace of mind, we provide detailed photographs of both the products and their packaging before the balance is settled.
Q3. What delivery terms do you offer for selection?
A: We offer a diverse range of delivery terms to meet your logistical preferences, including EXW, FOB, CFR, CIF, and DDU, delivering flexibility and convenience tailored to your needs.
Q4. Can you provide details on your delivery timelines?
A: Delivery is typically executed within a window of 15 to 30 days following receipt of your advance payment. However, precise timelines are dependent on the specific characteristics of your order, including product features and volume. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in transforming your innovative ideas into reality by manufacturing based on your samples or technical drawings, expertly crafting precise molds and fixtures to meet your exact specifications.
Q6. Can you elaborate on your sample policy?
A: We are delighted to provide samples to our valued customers; however, we kindly ask that the associated sample and courier costs be covered by the customer to facilitate this service.
Q7. Are all goods tested before shipment?
A: Indeed, every product undergoes a rigorous 100% comprehensive test to ensure impeccable quality and performance, guaranteeing that only the best reaches our customers before delivery.
Q8. What does your warranty cover?
A: Our products come with a robust one-year warranty, covering any issues that are not a result of human-induced damage, providing assurance and reliability in every purchase you make with us.
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