Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: By committing to deliver unparalleled product quality backed by competitive pricing, we endeavor to guarantee that our valued clients reap significant rewards. This commitment nurtures a vibrant and long-lasting partnership built on trust and mutual success.
Q2. What are your payment terms?
A: Our payment terms are crafted for convenience, requiring a 30% deposit via T/T, with the balance of 70% due before shipment. To further build confidence, we offer comprehensive product and packaging photos
for your thorough review before the final payment, ensuring complete transparency and trust.
Q3. What delivery terms are available for selection?
A: We offer adaptable delivery terms, including a broad selection of options such as EXW, FOB, CFR, CIF, and DDU, each designed to cater to varied logistical preferences and needs.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe ranges from 15 to 30 days post-receipt of your advance payment. This timeframe is subject to minor adjustments based on specific product requirements and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we are fully equipped to manufacture based on your samples or technical drawings. Our expert team can develop any necessary molds and fixtures to bring your vision to life.
Q6. Could you elaborate on your sample policy?
A: We are delighted to provide sample products for your assessment; however, the customer is responsible for the associated sample and courier costs.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Certainly, we have an exhaustive testing protocol in place, ensuring that 100% of our products undergo meticulous checks before dispatch to guarantee quality and dependability.
Q8. What are the specifics of your warranty?
A: We offer a robust one-year warranty, covering products as long as they remain free from human-induced damage, providing assurance and satisfaction.
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