Frequently Asked Questions (FAQ):
Q1: How does Shandong Fulong ensure long-term business partnerships?
A: By consistently delivering top-tier products and maintaining competitive pricing, we ensure our customers reap substantial benefits and foster enduring collaborations.
Q2. What are your payment terms?
A: Our terms require a 30% T/T deposit upfront, with the remaining 70% due before dispatch. We provide product and packaging photos to assure you of our quality before final payment.
before you pay the balance.
Q3. Which delivery terms can you offer?
A: We offer flexible options including EXW, FOB, CFR, CIF, and DDU to cater to your logistical needs.
Q4. What is your standard delivery timeline?
A: Typically, delivery takes between 15 to 30 days post-receipt of your advance payment. The exact timing will vary based on the specific items and order quantities.
the quantity of your order. Q5. Are you able to produce items from customer samples?
A: Absolutely! We can craft products based on your samples or technical drawings, utilizing our expertise to create molds and fixtures as needed.
Q6. Could you explain your sample policy?
A: We are pleased to provide samples, although the cost of the sample and courier must be borne by the customer.
Q7. Do you perform tests on all products prior to delivery?
A: Certainly! We conduct thorough 100% testing on all our products to guarantee quality and performance before they leave our facilities.
Q8. What warranty do you offer?
A: Our products are backed by a one-year warranty, provided there is no damage caused by human error.
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