Frequently Asked Questions (FAQ):
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are wholeheartedly devoted to establishing and nurturing long-term partnerships with our esteemed clients. By consistently delivering unmatched product quality alongside competitive pricing, we ensure exceptional value in every transaction. This unwavering dedication not only fosters mutual growth but also solidifies and enhances our customer relationships over time.
Q2. What are your payment terms?
A: Our payment terms are straightforward and transparent. We require a 30% T/T deposit initially, with the remaining 70% balance settled prior to shipment. To affirm our commitment to quality, we provide comprehensive photographs of the products and their packaging before you make the final payment, ensuring your complete satisfaction.
Q3. What delivery terms do you offer for selection?
A: Our delivery terms are flexible and diverse, tailored to meet a variety of logistical demands. Options include EXW, FOB, CFR, CIF, and DDU, ensuring that we can efficiently satisfy your specific transportation requirements with ease and reliability.
Q4. Can you provide details on your delivery timelines?
A: We generally manage to fulfill deliveries within an efficient timeframe of 15 to 30 days following receipt of your advance payment. However, precise timelines may vary depending on the specific product details and the size of your order. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in custom manufacturing tailored specifically to your samples or technical drawings. Our meticulous process involves crafting precise molds and fixtures to flawlessly bring your unique vision to life.
Q6. Can you elaborate on your sample policy?
A: We are pleased to offer samples to our potential customers, with the request that the cost of the sample and courier be borne by the customer. This arrangement allows you to thoroughly evaluate the quality of our products before committing to a larger order, providing you with complete confidence in your purchase.
Q7. Are all goods tested before shipment?
A: Certainly, each product is subjected to an exhaustive 100% comprehensive testing process. This rigorous quality control ensures immaculate quality before shipment, granting you peace of mind and absolute assurance in our superior product offerings.
Q8. What does your warranty cover?
A: Our products are backed by a comprehensive one-year warranty, covering any manufacturing defects, provided there is no human-induced damage. This warranty offers you satisfaction and confidence in the durability and reliability of our offerings.
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