Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are dedicated to nurturing a prosperous partnership by consistently delivering superior product quality paired with competitive pricing, allowing our clients to enjoy ongoing advantages and mutual growth.
Q2. What are your payment terms?
A: A 30% deposit via T/T is required, with the remaining 70% due prior to shipment. We provide comprehensive product and packaging photos for your review and peace of mind before the final balance is settled.
Q3. What delivery terms are available for selection?
A: We offer a wide array of delivery options to accommodate your needs, including EXW, FOB, CFR, CIF, and DDU.
Q4. What is your standard delivery timeframe?
A: Our typical delivery window spans from 15 to 30 days after receiving your advance payment. The timeline may be adjusted based on product specifications and order volume, ensuring a tailored approach to meet your expectations.
Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we possess the capability to manufacture based on your provided samples or technical drawings, and we can expertly create the necessary molds and fixtures to meet your exact standards.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer sample products; however, the cost of the sample and courier service is the responsibility of the customer. This ensures you receive products that meet your needs.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, we implement rigorous testing on 100% of our products before delivery, ensuring each item meets our high standards of quality and reliability, giving you confidence in every purchase.
Q8. What are the specifics of your warranty?
A: Our products come with a robust one-year warranty, covering any issues not caused by human error, providing you with peace of mind and assurance in your investment.
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