Comprehensive Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are unwavering in our dedication to delivering exceptional product quality accompanied by competitive pricing, ensuring that our clients consistently enjoy unparalleled value and enduring satisfaction.
Q2. What are your payment terms?
A: We operate with a flexible payment structure requiring an initial 30% deposit via T/T, with the remaining 70% due before shipment. We ensure transparency by providing comprehensive product and packaging photos
for your meticulous review before the final balance is settled, guaranteeing peace of mind.
Q3. What delivery terms are available for selection?
A: Our delivery terms are crafted to suit your needs, offering a wide array of options including EXW, FOB, CFR, CIF, and DDU, for your utmost convenience.
Q4. What is your standard delivery timeframe?
A: Generally, our delivery window is efficiently set between 15 to 30 days post receipt of your advance payment. This timeline is subject to product specifications and
order volume, ensuring a tailored approach. Q5. Are you able to manufacture according to provided samples?
A: Certainly! We possess the expertise to manufacture based on your samples or technical drawings, with the capacity to develop necessary molds and fixtures, showcasing our adaptability.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer samples, though the cost of the sample and courier is the customer's responsibility, ensuring a seamless trial experience.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely! We implement rigorous and comprehensive testing on 100% of our products prior to delivery, guaranteeing the utmost quality and reliability for your peace of mind.
Q8. What are the specifics of your warranty?
A: We proudly offer a one-year warranty, contingent upon the absence of damage caused by human error, underscoring our commitment to quality and customer satisfaction.
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