FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are dedicated to forging enduring partnerships by consistently delivering exceptional product quality and competitive pricing. This ensures that our clients continually enjoy remarkable value, fostering a symbiotic relationship marked by mutual prosperity and growth.
Q2. What are your payment terms?
A: For the convenience and assurance of our clients, our payment structure involves a 30% T/T deposit upfront, with the remaining 70% payable before shipment. To ensure transparency and build trust, we provide detailed photos of the products and their packaging before the balance payment is due.
Q3. What delivery terms do you offer for selection?
A: Catering to the diverse logistical needs of our clients, we offer a wide range of flexible delivery terms including EXW, FOB, CFR, CIF, and DDU, allowing for seamless integration into your supply chain.
Q4. Can you provide details on your delivery timelines?
A: Generally, our delivery is efficiently managed within 15 to 30 days after receiving your advance payment. However, specific timelines may vary based on the unique characteristics of the product and the volume of your order. Rest easy knowing that our commitment to timely delivery remains unwavering. Q5. Is custom production based on samples possible?
A: Absolutely! We specialize in crafting custom products that precisely match your samples or technical drawings. Our expertise in creating tailored molds and fixtures ensures that your vision is brought to life with precision and excellence.
Q6. Can you elaborate on your sample policy?
A: We are delighted to provide samples to help you evaluate the quality of our products. We kindly ask customers to assume responsibility for the costs associated with the sample and courier service, ensuring a smooth and cooperative exchange.
Q7. Are all goods tested before shipment?
A: Indeed, we uphold the highest standards of quality assurance by conducting a thorough 100% comprehensive test on all products before they depart our facilities, guaranteeing impeccable quality and customer satisfaction.
Q8. What does your warranty cover?
A: Our commitment to quality extends beyond delivery, as evidenced by our one-year warranty on all products. This warranty ensures that you are protected against defects, provided there is no human-induced damage, underscoring our confidence in the durability and reliability of our offerings.
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