Customization: | Available |
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After-sales Service: | One Year |
Warranty: | One Year |
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Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ: Discover the answers to frequently asked questions about our services and products.
Q1: How do you ensure a long-term partnership with our business?
A: We uphold exceptional quality and competitive pricing, ensuring our customers continuously benefit and thrive alongside us.
Q2. What are your terms of payment?
A: We require a 30% deposit via T/T, with the remaining 70% to be settled prior to delivery. Rest assured, product and package photos are provided before you make the final payment.
Q3. What delivery terms do you offer for selection?
A: We offer a variety of delivery terms including EXW, FOB, CFR, CIF, and DDU to suit your needs.
Q4. What is your estimated delivery timeline?
A: Typically, delivery takes 15 to 30 days after your advance payment is received. The exact timeline depends on the specific items and quantities ordered. Additionally, Q5. Can you produce items based on samples?
A: Absolutely, we can manufacture based on your samples or technical drawings, creating the necessary molds and fixtures.
Q6. What is your sample policy?
A: We offer samples for your evaluation, though sample and courier costs must be covered by the customer.
Q7. Do you conduct tests on all products before dispatching them?
A: Yes, we thoroughly test all products, ensuring 100% quality assurance before delivery.
Q8. What warranty do you offer?
A: We provide a one-year warranty, covering all non-human-induced damages, ensuring you peace of mind.