Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: Our commitment to excellence is unwavering. We focus on delivering not just superior product quality but also competitive pricing. This ensures that our valued clients experience significant benefits, fostering a vibrant and enduring partnership.
Q2. What are your payment terms?
A: To ensure peace of mind and convenience, we present structured payment terms: a 30% deposit via T/T, followed by the remaining 70% before shipment. Rest assured, we offer comprehensive product and packaging photographs
for a thorough review before settling the final balance, ensuring complete transparency and trust.
Q3. What delivery terms are available for selection?
A: Our delivery options are tailored to accommodate diverse logistical needs, featuring EXW, FOB, CFR, CIF, and DDU, providing the flexibility and customization you require.
Q4. What is your standard delivery timeframe?
A: Generally, our delivery timeframe is between 15 to 30 days from the receipt of advance payment. This timeline may adjust slightly based on specific product details and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we possess the expertise to craft products based on your samples or technical drawings. We are also skilled at developing any necessary molds and fixtures to bring your vision to life.
Q6. Could you elaborate on your sample policy?
A: We are pleased to provide sample products for your evaluation; however, the costs associated with the sample and courier are the customer's responsibility.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, we implement a rigorous testing protocol to ensure that each product undergoes stringent checks before dispatch, upholding our high standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: We are proud to offer a one-year comprehensive warranty, provided the product remains free from human-inflicted damage, delivering peace of mind and complete customer satisfaction.
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