Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: At Shandong Fulong Electric Vehicle Co., Ltd., our unwavering commitment is to unparalleled excellence. We strive to deliver not just outstanding product quality but also offer competitive pricing. These elements ensure our esteemed clients enjoy substantial advantages, cultivating a dynamic and lasting partnership.
Q2. What are your payment terms?
A: To offer peace of mind and utmost convenience, we have structured payment terms: a 30% deposit via T/T, followed by the remaining 70% prior to shipment. Rest assured, we provide detailed product and packaging photographs
for an exhaustive review before finalizing the balance, ensuring transparency and building trust.
Q3. What delivery terms are available for selection?
A: Our delivery terms are crafted to meet a wide array of logistical requirements, including EXW, FOB, CFR, CIF, and DDU, offering the flexibility and customization you need.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe spans between 15 to 30 days from the receipt of an advance payment. This schedule may slightly vary based on specific product details and
order quantity. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we have the expertise to manufacture products based on your samples or technical drawings. We are adept at developing any necessary molds and fixtures to realize your vision.
Q6. Could you elaborate on your sample policy?
A: We are delighted to provide sample products for your assessment; however, the costs associated with the sample and courier are to be borne by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we enforce a stringent testing protocol to ensure that each product undergoes thorough checks before dispatch, maintaining our high standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: We proudly offer a one-year comprehensive warranty, provided the product remains free from human-inflicted damage, ensuring peace of mind and complete customer satisfaction.
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