Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are unwavering in our dedication to upholding top-tier product quality, coupled with competitive pricing strategies, to ensure our partners experience continuous growth and success.
Q2. What are your payment terms?
A: Our payment structure involves a 30% deposit via T/T, with the remaining 70% due before shipment. We ensure complete transparency by providing detailed product and packaging imagery
for your verification before the final payment is processed.
Q3. What delivery terms are available for selection?
A: A comprehensive range of delivery options is available, including EXW, FOB, CFR, CIF, and DDU, tailored to meet your specific logistical needs.
Q4. What is your standard delivery timeframe?
A: Our standard delivery timeframe typically spans 15 to 30 days post receipt of your advance, with variations possible based on the complexity of product specifications and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we have the expertise to manufacture based on your samples or technical drawings, with full capability in creating the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer samples, though the cost of the sample and courier will need to be covered by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, we implement rigorous testing on 100% of our products prior to dispatch, ensuring each item meets our high standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: We proudly offer a one-year warranty, safeguarding against defects not caused by human error and ensuring your peace of mind.
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