Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We wholeheartedly commit to delivering outstanding product quality and competitive pricing, ensuring our valued clients reap substantial benefits. This commitment lays the foundation for a prosperous and enduring partnership.
Q2. What are your payment terms?
A: Our payment terms are designed for your convenience, requiring a 30% deposit via T/T, with the balance of 70% due before shipment. To further assure you, we provide comprehensive product and packaging photographs
for your thorough review prior to settling the final balance, reinforcing transparency and trust.
Q3. What delivery terms are available for selection?
A: We offer a suite of adaptable delivery terms including EXW, FOB, CFR, CIF, and DDU, catering to a variety of logistical preferences to suit your needs.
Q4. What is your standard delivery timeframe?
A: Our standard delivery timeframe ranges from 15 to 30 days after we receive your advance payment. This period may vary slightly based on specific product intricacies and
order quantities. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we are equipped to manufacture according to your samples or technical drawings, with the expertise to develop any necessary molds and fixtures to bring your vision to life.
Q6. Could you elaborate on your sample policy?
A: We are delighted to provide sample products for your assessment, although the costs for the sample and courier service are the responsibility of the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, our rigorous testing protocol ensures that every single product is meticulously checked before dispatch, guaranteeing unmatched quality and reliability.
Q8. What are the specifics of your warranty?
A: We confidently offer a comprehensive one-year warranty, provided that the product is free from human-induced damage, ensuring your peace of mind and satisfaction.
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