Customization: | Available |
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After-sales Service: | One Year |
Warranty: | One Year |
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FAQ: An Insight into Our Services and Commitments
Q1: What strategies do you employ to ensure long-term business partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are dedicated to maintaining exceptional quality and competitive pricing. Our commitment ensures our clients consistently benefit from partnering with us.
Q2. Could you elaborate on your payment terms?
A: We require a 30% deposit through T/T, with the remaining 70% payable prior to delivery. To provide you with full assurance, we will share detailed photographs of the products and their packaging before you settle the balance.
Q3. What delivery terms do you offer for our selection?
A: We offer a variety of delivery terms including EXW, FOB, CFR, CIF, and DDU, tailored to suit your needs.
Q4. Can you provide details on your typical delivery timeframe?
A: Typically, delivery takes between 15 to 30 days after receiving your advance payment. However, the precise delivery timeline is contingent upon the specific items and order quantity. Q5. Are you able to produce items based on samples?
A: Absolutely, we can manufacture products based on your samples or technical drawings. We possess the capability to create necessary molds and fixtures.
Q6. What is your policy regarding sample provision?
A: We are pleased to offer samples; however, customers are responsible for covering the cost of the sample and its courier charges.
Q7. Is there a quality assurance test for all goods before dispatch?
A: Yes, indeed. We rigorously test 100% of our goods prior to delivery, ensuring they meet our high standards.
Q8. Could you explain the warranty terms you provide?
A: We offer a comprehensive one-year warranty on our products, provided there is no human-induced damage.