Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: By dedicating ourselves to delivering exceptional product quality paired with competitive pricing, we aim to ensure that our esteemed clients consistently enjoy substantial benefits, fostering a thriving and enduring partnership.
Q2. What are your payment terms?
A: We have structured our payment terms to include a 30% deposit via T/T, with the remaining 70% payable before shipment. To instill confidence, we provide detailed product and packaging photographs
for meticulous review before the final balance is settled, ensuring transparency and trust.
Q3. What delivery terms are available for selection?
A: Our flexible delivery terms include a diverse array of options such as EXW, FOB, CFR, CIF, and DDU, tailored to meet varied logistical preferences.
Q4. What is your standard delivery timeframe?
A: Generally, our delivery timeframe spans from 15 to 30 days following receipt of your advance payment. This timeframe may adjust slightly depending on specific product details and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we possess the capability to manufacture based on your samples or technical drawings, with the proficiency to develop any requisite molds and fixtures to achieve your vision.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer sample products for your evaluation; however, the costs associated with the sample and its courier must be covered by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we implement a thorough testing protocol, ensuring that 100% of our products undergo rigorous checks prior to dispatch, guaranteeing quality and reliability.
Q8. What are the specifics of your warranty?
A: We proudly offer a comprehensive one-year warranty, provided the product remains undamaged by human error, ensuring peace of mind and satisfaction.
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