FAQ:
Q1: How do you ensure a long-standing partnership with your business clients?
A: By consistently delivering goods of exceptional quality at competitive prices, we ensure our customers reap significant benefits, fostering enduring business relationships.
Q2. What payment terms do you offer?
A: We require a 30% deposit via T/T, with the remaining 70% due before shipment. Prior to settling the balance, we provide comprehensive photos of the products and packaging to guarantee your satisfaction.
Q3. What delivery terms are available for your selection?
A: We offer a variety of delivery terms including EXW, FOB, CFR, CIF, and DDU to cater to your logistical preferences.
Q4. Can you elaborate on your delivery timelines?
A: Typically, delivery spans 15 to 30 days post-receipt of your advance payment. The precise delivery schedule is contingent upon the specific items and order quantity. Q5. Can custom production be done based on samples?
A: Absolutely, we are capable of manufacturing based on your samples or technical drawings, including the creation of molds and fixtures tailored to your specifications.
Q6. What is your policy regarding samples?
A: We can provide samples; however, the cost of the sample and the courier service is borne by the customer.
Q7. Is pre-delivery testing conducted on all goods?
A: Yes, we conduct a thorough 100% inspection of all products prior to delivery to ensure they meet our high standards.
Q8. What are the details of your warranty coverage?
A: We offer a comprehensive one-year warranty, provided there is no damage caused by human interference.
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