Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are committed to delivering outstanding product quality at highly competitive prices, ensuring our clients enjoy sustained benefits and exceptional satisfaction.
Q2. What are your payment terms?
A: Our payment arrangement requires a 30% deposit via T/T, with the remaining 70% due prior to shipment. We provide comprehensive product and packaging images
for your meticulous review before the final balance is settled.
Q3. What delivery terms are available for selection?
A: We offer a wide range of delivery options including EXW, FOB, CFR, CIF, and DDU, perfectly tailored to meet your specific needs.
Q4. What is your standard delivery timeframe?
A: Our standard delivery timeframe ranges between 15 to 30 days following receipt of your advance payment. The precise duration may vary based on product specifics and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we can manufacture products based on your samples or technical drawings, and are fully equipped to create the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We can provide samples; however, the cost of the sample and courier fees are the responsibility of the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Yes, we conduct thorough testing on every single product before dispatch to ensure superior quality and reliability.
Q8. What are the specifics of your warranty?
A: We offer a comprehensive one-year warranty, ensuring peace of mind, as long as the product remains free from human-induced damage.
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