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Q1: How do you establish enduring partnerships with your customers?
A: By consistently offering top-notch quality and competitive pricing, we ensure our clients reap the benefits, fostering strong, long-term relationships.
Q2. What are your payment terms?
A: We require a 30% deposit via T/T, with the remaining 70% to be settled before shipment. Prior to final payment, we provide comprehensive product and packaging photos for your assurance.
Q3. Which delivery terms do you offer for selection?
A: Our delivery terms include EXW, FOB, CFR, CIF, and DDU, providing flexibility to meet your logistical needs.
Q4. What is your typical delivery timeline?
A: Generally, delivery takes 15 to 30 days post receipt of your advance payment. The exact timeline varies based on the nature and scale of your order. Q5. Can you manufacture products based on samples?
A: Absolutely, we can craft products using your samples or technical drawings. Our team is equipped to create the necessary molds and fixtures.
Q6. What is your policy on providing samples?
A: We are pleased to offer samples, though the cost of the sample and courier must be borne by the customer.
Q7. Do you conduct tests on all products prior to shipping?
A: Indeed, each product undergoes a rigorous 100% testing process to ensure quality before delivery.
Q8. What warranty do you offer?
A: We are proud to offer a one-year warranty, valid as long as there is no human-induced damage.