FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we forge enduring alliances by consistently delivering unparalleled product quality and competitive pricing. This strategic approach guarantees our clients receive exceptional value, paving the way for mutual prosperity and strengthening the bonds of cooperation over time.
Q2. What are your payment terms?
A: Our transparent financial protocol begins with a 30% T/T deposit at order initiation, with the remaining 70% balance due before shipment. To reassure our clients, we provide comprehensive imagery of both the products and their packaging prior to final payment.
Q3. What delivery terms do you offer for selection?
A: We present a wide array of delivery terms including EXW, FOB, CFR, CIF, and DDU. Each option is thoughtfully designed to meet the diverse logistical needs and preferences of our esteemed clientele.
Q4. Can you provide details on your delivery timelines?
A: Our standard delivery timeframe spans 15 to 30 days following the receipt of your initial payment. However, the exact schedule may vary based on product specifications and order size, ensuring a tailored approach to each client's requirements. Q5. Is custom production based on samples possible?
A: Certainly! We excel in bespoke manufacturing, meticulously crafting molds and fixtures that align perfectly with your samples or technical drawings, delivering precision-tailored products to your specifications.
Q6. Can you elaborate on your sample policy?
A: We proudly offer samples to our valued clients, asking only that they cover the costs of samples and courier services, thus facilitating informed purchasing decisions.
Q7. Are all goods tested before shipment?
A: Absolutely, we adhere to the highest quality standards by conducting exhaustive testing on every product, ensuring flawless quality assurance and peace of mind prior to delivery.
Q8. What does your warranty cover?
A: Our products are backed by a comprehensive one-year warranty, encompassing all defects with the exclusion of damages arising from human actions, thus offering robust protection and reliability.
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