Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: Our dedication to excellence remains steadfast. Beyond offering outstanding product quality, we provide competitive pricing to ensure our esteemed clients reap substantial rewards, nurturing a strong and enduring partnership.
Q2. What are your payment terms?
A: For your peace of mind and convenience, we offer structured payment terms: a 30% deposit via T/T, with the final 70% due before shipment. Rest assured, we provide detailed product and packaging photographs
for your comprehensive review prior to final payment, guaranteeing full transparency and trust.
Q3. What delivery terms are available for selection?
A: Our delivery terms are designed to meet a variety of logistical preferences, including EXW, FOB, CFR, CIF, and DDU, ensuring the adaptability and personalization you require.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe spans 15 to 30 days following receipt of the advance payment. This duration may slightly vary depending on specific product intricacies and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we have the proficiency to manufacture products in accordance with your samples or technical drawings. We are adept at creating any required molds and fixtures to realize your vision.
Q6. Could you elaborate on your sample policy?
A: We are delighted to offer sample products for your assessment; however, the costs related to the sample and courier are borne by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we employ a comprehensive testing protocol to ensure each product undergoes stringent evaluations before dispatch, maintaining our commitment to high standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: We proudly offer a one-year comprehensive warranty, provided the product remains free from any human-inflicted damage, ensuring peace of mind and absolute customer satisfaction.
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