Comprehensive Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship thrives into a long-term partnership?
A: We commit to delivering superior product quality combined with competitive pricing, ensuring our clients consistently reap the benefits and enjoy lasting satisfaction.
Q2. What are your payment terms?
A: Our payment structure involves a 30% deposit via T/T, with the remaining 70% payable before shipment. We provide comprehensive product and packaging images
for your meticulous review before finalizing the remaining balance.
Q3. What delivery terms are available for selection?
A: We offer a diverse range of delivery options such as EXW, FOB, CFR, CIF, and DDU to cater to your specific requirements.
Q4. What is your standard delivery timeframe?
A: Generally, our delivery timeframe ranges from 15 to 30 days following receipt of your advance payment. The exact timeline may vary based on product specifications and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Certainly, we can produce products based on your samples or technical drawings, and are fully equipped to develop the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We can provide samples; however, the cost of the sample and courier fees are the customer's responsibility.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Certainly, we conduct thorough testing on 100% of our products before dispatch to guarantee exceptional quality and reliability.
Q8. What are the specifics of your warranty?
A: We offer a comprehensive one-year warranty, providing peace of mind, as long as the product remains free from human-inflicted damage.
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