Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are steadfast in our dedication to delivering exceptional product quality while maintaining highly competitive pricing. This commitment ensures our valued clients consistently enjoy substantial benefits, fostering enduring partnerships.
Q2. What are your payment terms?
A: Our payment terms require a 30% deposit via T/T, with the remaining 70% due before shipment. To offer peace of mind, we provide detailed product and packaging photographs
for your approval prior to settling the final balance.
Q3. What delivery terms are available for selection?
A: We provide a diverse range of delivery terms, including EXW, FOB, CFR, CIF, and DDU, to cater to your specific logistical needs.
Q4. What is your standard delivery timeframe?
A: Our standard delivery timeframe typically spans from 15 to 30 days after receiving your advance payment. The exact duration may vary depending on product specifications and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we excel in manufacturing based on your samples or technical drawings. We possess the capability to develop the necessary molds and fixtures to meet your specifications.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer samples; however, the costs associated with the sample and courier services are the responsibility of the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we implement comprehensive testing on 100% of our products prior to dispatch. This rigorous protocol ensures the highest standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: We provide a one-year warranty, safeguarding against defects, provided there is no damage attributed to human error.
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