| Customization: | Available |
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| After-sales Service: | One Year |
| Warranty: | One Year |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ:
Q1: How do you ensure enduring and prosperous business relationships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we pride ourselves on consistently delivering superior product quality at competitive prices. This strategic approach ensures that our clients experience significant benefits and satisfaction, fostering long-lasting and thriving partnerships.
Q2. What are your accepted terms of payment?
A: Our payment protocol is structured to ensure clarity and confidence in every transaction. We require a 30% T/T payment in advance as a deposit, with the balance of 70% due prior to shipment. To provide reassurance and transparency, we offer detailed photographs of the products and their packaging for your review before the final payment.
Q3. Which delivery terms do you offer for your customers to choose from?
A: Understanding the diverse logistical requirements of our customers, we offer a comprehensive range of delivery terms. Options include EXW, FOB, CFR, CIF, and DDU, allowing you to choose the most convenient and cost-effective solution for your shipping needs.
Q4. Can you describe your delivery timelines?
A: Our delivery timelines are designed to be both efficient and flexible. Generally, we require 15 to 30 days post receipt of your advance payment to process and ship orders. The specific timeline can vary depending on the particular items and quantities ordered, ensuring that we meet your expectations for prompt delivery.
A: Absolutely, we are equipped to fabricate products based on your samples or technical drawings, and we have the capability to develop the necessary molds and fixtures.
Q6. What is your policy regarding samples?
A: We are pleased to offer sample provisions to help you evaluate our product quality. However, the responsibility for the cost of the sample and associated courier charges lies with the customer.
Q7. Do you conduct testing on all your products before they are shipped?
A: Quality assurance is a cornerstone of our production process. We conduct rigorous testing on 100% of our products to ensure they meet our stringent quality standards prior to shipment, guaranteeing reliability and peace of mind for our customers.
Q8. What does your warranty entail?
A: Our warranty policy underscores our commitment to quality and customer satisfaction. We offer a comprehensive one-year warranty on our products, provided there is no damage resulting from misuse or human error, ensuring you receive full support and confidence in your purchase.
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