Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: By dedicating ourselves to delivering exceptional product quality paired with competitive pricing, we aim to ensure that our esteemed clients consistently enjoy substantial benefits, fostering a thriving and enduring partnership.
Q2. What are your payment terms?
A: Our payment terms are designed with your convenience in mind, requiring a 30% deposit via T/T, with the remaining 70% due before shipment. To bolster confidence, we provide detailed product and packaging photographs
for meticulous review before the final balance is settled, ensuring transparency and trust.
Q3. What delivery terms are available for selection?
A: We offer a range of flexible delivery terms such as EXW, FOB, CFR, CIF, and DDU, expertly tailored to suit diverse logistical preferences and ensure seamless transactions.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe ranges from 15 to 30 days post receipt of your advance payment. This period might slightly adjust based on specific product details and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we possess the capability to manufacture based on your samples or technical drawings, with the proficiency to develop any requisite molds and fixtures to achieve your vision.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer sample products for your evaluation; however, the costs associated with the sample and its courier must be covered by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we implement a thorough testing protocol, ensuring that 100% of our products undergo rigorous checks prior to dispatch, guaranteeing quality and reliability.
Q8. What are the specifics of your warranty?
A: We proudly offer a comprehensive one-year warranty, provided the product remains undamaged by human error, ensuring peace of mind and satisfaction.
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