Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are deeply committed to excellence, meshing top-tier product quality with competitive pricing. This strategic blend guarantees our esteemed clients gain substantial benefits, fostering a dynamic and enduring partnership.
Q2. What are your payment terms?
A: To ensure seamless transactions and peace of mind, we offer structured payment terms: a 30% deposit via T/T, with the remaining 70% due before shipment. Additionally, we provide detailed product and packaging photographs
for your meticulous review before finalizing the balance, ensuring complete transparency and fostering trust.
Q3. What delivery terms are available for selection?
A: Our delivery options are tailored to meet diverse logistical requirements, including EXW, FOB, CFR, CIF, and DDU, offering flexibility and bespoke solutions.
Q4. What is your standard delivery timeframe?
A: Our standard delivery timeframe spans 15 to 30 days following the receipt of advance payment. This period may fluctuate based on specific product characteristics and
order size. Q5. Are you able to manufacture according to provided samples?
A: Indeed, we possess the proficiency to fabricate products from your samples or technical drawings. We are skilled in developing essential molds and fixtures to transform your concepts into reality.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer sample products for your evaluation; however, the associated costs for samples and courier services are borne by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Certainly, we implement a thorough testing protocol, ensuring each product undergoes rigorous checks before dispatch, maintaining our high standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: We offer a comprehensive one-year warranty, provided the product remains free from human-inflicted damage, ensuring customer peace of mind and satisfaction.
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