FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we craft enduring partnerships by delivering exceptional product quality alongside competitive pricing. This approach ensures our clients consistently enjoy remarkable value and mutual growth, fostering robust and lasting collaborations.
Q2. What are your payment terms?
A: We operate with a clear financial procedure requiring a 30% T/T deposit upfront. The remaining 70% is expected prior to shipment. To instill confidence, we showcase detailed images of the products and their packaging before settling the balance.
Q3. What delivery terms do you offer for selection?
A: We offer a spectrum of delivery terms including EXW, FOB, CFR, CIF, and DDU, each designed to accommodate a diverse array of logistical requirements and preferences.
Q4. Can you provide details on your delivery timelines?
A: Our delivery is typically within a 15 to 30-day window post-receipt of your advance payment. However, precise timelines are influenced by the specific product features and order volume. Q5. Is custom production based on samples possible?
A: Absolutely! We specialize in custom manufacturing based on your samples or technical drawings, skillfully creating precise molds and fixtures tailored to your specifications.
Q6. Can you elaborate on your sample policy?
A: We are delighted to offer samples to our clients. We kindly ask that customers assume responsibility for the costs associated with samples and courier services.
Q7. Are all goods tested before shipment?
A: Indeed, we uphold stringent quality standards by conducting a 100% comprehensive test on all products, ensuring impeccable quality assurance before delivery.
Q8. What does your warranty cover?
A: Our products are supported by a one-year warranty, covering all aspects except for damages caused by human intervention.
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