Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are steadfast in our dedication to excellence. By offering not only superior product quality but also strategically competitive pricing, we guarantee unparalleled advantages for our esteemed clients. This commitment cultivates a robust and lasting partnership that thrives over time.
Q2. What are your payment terms?
A: To deliver both peace of mind and convenience, we have crafted our payment terms with precision: commence with a 30% deposit via T/T, followed by the balance of 70% to be settled prior to shipment.
For utmost transparency and trust, we provide comprehensive photographs of both the product and packaging for your detailed review before concluding the final payment.
Q3. What delivery terms are available for selection?
A: Tailored to meet a variety of logistical requirements, our delivery options include EXW, FOB, CFR, CIF, and DDU, ensuring the flexibility and customization that your operations demand.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe spans from 15 to 30 days post-receipt of advance payment. However, this may vary slightly based on the intricacies of specific product details and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Indeed, we have the proficiency to manufacture products according to your samples or technical drawings. Our expertise extends to developing any necessary molds and fixtures to bring your unique vision to fruition.
Q6. Could you elaborate on your sample policy?
A: We are delighted to offer sample products for your evaluation; however, the associated costs of the sample and courier fall under the customer's purview.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, we enforce a stringent testing protocol to ensure every product undergoes meticulous checks before dispatch, maintaining our elevated standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: Proudly, we offer a one-year comprehensive warranty, provided there is no human-inflicted damage, ensuring peace of mind and complete customer satisfaction.
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