| Customization: | Available |
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| After-sales Service: | One Year |
| Warranty: | One Year |
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| Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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| Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ:
Q1: How do you ensure a thriving, long-term partnership with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., our commitment to consistently delivering top-notch quality and maintaining competitive pricing ensures that our valued clients always benefit and enjoy a successful collaboration.
Q2. What are your payment terms?
A: Our payment terms require a 30% deposit via T/T, with the remaining 70% payable before dispatch. To provide peace of mind, we present detailed photos of the products and packaging prior to balance payment.
Q3. What delivery terms do you offer for your selection?
A: We offer a variety of shipping options to suit your needs, including EXW, FOB, CFR, CIF, and DDU.
Q4. What can you tell us about your delivery timelines?
A: We typically process orders within 15 to 30 days following the receipt of your advance payment. However, exact delivery times are influenced by the specific items and quantities in your order. Q5. Are you capable of manufacturing based on samples?
A: Absolutely, we can produce items based on your samples or technical blueprints, and we're equipped to create the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: While we gladly provide samples, we kindly request that customers cover the associated sample and courier costs.
Q7. Do you conduct testing on all products before shipping?
A: Yes, rigorous testing is performed on 100% of our products to ensure they meet our high standards before delivery.
Q8. What can you tell us about your warranty coverage?
A: We offer a comprehensive one-year warranty on our products, provided there is no human-induced damage.
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