FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., our mission is to forge lasting relationships with our clients by delivering unparalleled product excellence paired with competitive pricing. This steadfast dedication allows us to provide unmatched value, encouraging mutual growth and anchoring the solid foundations of our customer alliances.
Q2. What are your payment terms?
A: Our payment terms are designed for clarity and simplicity. We request a 30% T/T deposit upfront, with the remaining 70% balance payable before shipment. To uphold our promise of transparency and quality assurance, we offer detailed photographs of both the products and their packaging prior to the final payment.
Q3. What delivery terms do you offer for selection?
A: We provide a comprehensive array of delivery terms to suit your logistical preferences, including EXW, FOB, CFR, CIF, and DDU. These options ensure that we can seamlessly meet your individual transportation requirements.
Q4. Can you provide details on your delivery timelines?
A: Generally, we aim to fulfill deliveries within 15 to 30 days from the receipt of your advance payment. Specific delivery schedules may vary based on the product specifications and order volume. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in custom manufacturing derived from your samples or technical drawings, expertly crafting precise molds and fixtures to turn your vision into reality with exacting precision.
Q6. Can you elaborate on your sample policy?
A: We are delighted to supply samples to prospective clients, with the understanding that the cost for the sample and shipping will be the customer's responsibility. This enables you to thoroughly evaluate our product quality before committing to a larger purchase.
Q7. Are all goods tested before shipment?
A: Certainly, each product is subjected to a comprehensive and rigorous 100% testing process to guarantee impeccable quality before shipment, ensuring you can have utmost confidence and peace of mind in our products.
Q8. What does your warranty cover?
A: We offer a robust one-year warranty on our products that covers any manufacturing defects, assuming no human-induced damage. This ensures your assurance and reinforces trust in the durability and reliability of our products.
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