Customization: | Available |
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After-sales Service: | One Year |
Warranty: | One Year |
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Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ:
Q1: How do you ensure our long-term partnership flourishes?
A: We are committed to delivering top-notch quality and competitive pricing, ensuring our customers consistently reap the benefits.
Q2. What are your terms of payment?
A: We require a 30% T/T deposit upfront, with the balance of 70% due before shipping. Before you settle the remaining amount, we'll provide comprehensive photos of the products and their packaging.
Q3. What delivery terms can you offer?
A: We offer a range of delivery terms including EXW, FOB, CFR, CIF, and DDU, tailored to meet your needs.
Q4. What is your estimated delivery timeline?
A: Typically, delivery takes between 15 to 30 days post receipt of your advance payment. The exact timeline varies based on your order's specifics and quantity. Q5. Is custom production based on samples possible?
A: Absolutely, we can craft products based on your samples or technical drawings, and we are equipped to create the necessary molds and fixtures.
Q6. Could you elaborate on your sample policy?
A: We do offer samples; however, customers need to cover the costs for both the sample and courier services.
Q7. Do you conduct quality testing on all products prior to shipping?
A: Indeed, we enforce a stringent 100% quality check on all products before they are dispatched.
Q8. What does your warranty cover?
A: Enjoy peace of mind with our one-year warranty, provided the goods are free from human-induced damage.