Customization: | Available |
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After-sales Service: | One Year |
Warranty: | One Year |
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Shipping Cost: | Contact the supplier about freight and estimated delivery time. |
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Refund policy: | Claim a refund if your order doesn't ship, is missing, or arrives with product issues. |
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FAQ:
Q1: How do you ensure long-term cooperation with us?
A: By consistently offering exceptional product quality and maintaining competitive pricing, we ensure our customers receive maximum benefits, fostering lasting partnerships.
Q2. What are your payment terms?
A: We require a 30% T/T deposit, with the remaining 70% due before shipment. Photos of the products and packaging will be provided before the remaining balance is settled.
Q3. What delivery terms do you offer for selection?
A: Available delivery options include EXW, FOB, CFR, CIF, and DDU, offering flexibility to suit your logistical needs.
Q4. Can you provide details on your delivery time?
A: Typically, delivery is within 15 to 30 days following your advance payment. However, the exact timeframe depends on the order specifics and quantity. Q5. Are you able to produce according to samples?
A: Absolutely, we can produce based on the samples or technical drawings you provide. Our capabilities include mold and fixture creation.
Q6. What is your policy regarding samples?
A: We can provide samples. However, customers are responsible for both the sample cost and the courier charges.
Q7. Do you conduct thorough testing on all your goods prior to delivery?
A: Yes, we rigorously test 100% of our products before dispatch to guarantee quality and reliability.
Q8. Can you elaborate on your warranty?
A: We offer a comprehensive one-year warranty, provided there is no damage caused by improper handling.