FAQ:
Q1: How do you ensure long-term partnerships with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we take immense pride in cultivating enduring partnerships with our valued clients. Our strategy is simple yet profoundly effective-we consistently deliver superior product quality, always paired with highly competitive pricing. This steadfast dedication allows us to provide unparalleled value, fostering mutual prosperity and reinforcing the invincible bonds of our customer relationships for years to come.
Q2. What are your payment terms?
A: Our payment terms are designed to be straightforward and crystal clear. We require a 30% T/T deposit upfront, with the remaining 70% balance due before shipment. To underscore our commitment to transparency and quality assurance, we offer detailed photographs of the products and their packaging prior to the final payment, ensuring you are fully satisfied with your purchase.
Q3. What delivery terms do you offer for selection?
A: We provide a diverse array of delivery terms that can be tailored to your specific logistics needs, including EXW, FOB, CFR, CIF, and DDU. These flexible options guarantee that we can seamlessly accommodate your unique transportation preferences, ensuring the smooth and efficient delivery of your orders.
Q4. Can you provide details on your delivery timelines?
A: Our standard delivery timelines typically range from 15 to 30 days following the receipt of your advance payment. However, it's important to note that delivery times may vary depending on the specific product specifications and the volume of your order. Q5. Is custom production based on samples possible?
A: Absolutely! We excel in custom manufacturing, transforming your samples or technical drawings into reality with precision. Our expertise in crafting precise molds and fixtures allows us to bring your vision to life with meticulous attention to every detail.
Q6. Can you elaborate on your sample policy?
A: We are delighted to offer samples to prospective customers, with the understanding that the cost of the sample and courier will be the customer's responsibility. This opportunity allows you to thoroughly evaluate the exceptional quality of our products before committing to a larger order, ensuring your complete satisfaction.
Q7. Are all goods tested before shipment?
A: Absolutely, rest assured that each product undergoes an exhaustive and meticulous 100% testing process to guarantee impeccable quality prior to shipment. This rigorous attention to detail provides you with complete peace of mind and full confidence in the excellence of our offerings.
Q8. What does your warranty cover?
A: Our products come with a robust one-year warranty that covers any manufacturing defects, provided there is no human-induced damage. This comprehensive coverage ensures your peace of mind and bolsters confidence in the durability and reliability of our products, highlighting our dedication to your satisfaction.
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