Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: Our unwavering commitment lies in delivering extraordinary product quality seamlessly combined with highly competitive pricing. This ensures our valued clients enjoy unmatched value, fostering a relationship of mutual success and prosperity.
Q2. What are your payment terms?
A: Our payment scheme is designed to be transparent and simple: an initial 30% deposit is required via T/T, with the balance of 70% to be settled prior to shipment. To uphold transparency,
we provide comprehensive product and packaging images for your evaluation, ensuring your complete satisfaction before the final payment is processed.
Q3. What delivery terms are available for selection?
A: We offer a diverse selection of delivery terms to cater to your unique needs, including EXW, FOB, CFR, CIF, and DDU, allowing us to customize our service to your specific preferences.
Q4. What is your standard delivery timeframe?
A: Typically, our standard delivery period ranges from 15 to 30 days following the receipt of your advance payment. This timeline is adaptable based on specific product requirements and order volumes, providing the flexibility to align with your schedule.
Q5. Are you able to manufacture according to provided samples?
A: Certainly, we have the proficiency to manufacture items based on your samples or technical drawings. Our capability extends to engineering the necessary molds and fixtures, ensuring precision and tailored customization.
Q6. Could you elaborate on your sample policy?
A: Samples are available upon request, with the associated costs, including both the sample and courier fees, to be covered by the customer. This facilitates an informed and confident decision-making process.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, we enforce stringent testing protocols on every single product before delivery, ensuring they consistently meet the highest standards of quality and reliability.
Q8. What are the specifics of your warranty?
A: Our comprehensive warranty extends for a full year, covering any manufacturing defects, provided the product remains free from damage caused by human intervention, offering you peace of mind with your purchase.
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