Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we are committed to forging enduring partnerships by delivering exceptional product quality and competitive pricing. Our goal is to offer significant benefits to our valued clients, ensuring a flourishing and lasting relationship.
Q2. What are your payment terms?
A: Our payment terms are designed for your convenience: a 30% deposit via T/T is required, with the remaining 70% payable before shipment. To build trust, we provide comprehensive product and packaging images
for your thorough review prior to settling the final balance, ensuring clarity and confidence.
Q3. What delivery terms are available for selection?
A: We offer a variety of flexible delivery options—EXW, FOB, CFR, CIF, and DDU—to accommodate your logistical needs, ensuring a seamless delivery experience.
Q4. What is your standard delivery timeframe?
A: Typically, our delivery timeframe ranges from 15 to 30 days after receiving your advance payment. This period may vary slightly based on the specifics of your product and
order volume. Q5. Are you able to manufacture according to provided samples?
A: Indeed, we are fully equipped to craft products from your samples or technical drawings. Our expertise extends to developing necessary molds and fixtures, bringing your vision to life.
Q6. Could you elaborate on your sample policy?
A: We are delighted to provide sample products for your assessment, although the costs related to the sample and its shipment must be borne by the customer.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Absolutely, we enforce a comprehensive testing protocol, ensuring every single product undergoes stringent checks before dispatch, thus guaranteeing superior quality and reliability.
Q8. What are the specifics of your warranty?
A: We confidently offer an all-encompassing one-year warranty, provided the product remains free from human-inflicted damage, delivering peace of mind and satisfaction.
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