FAQ:
Q1: How do you ensure a long-lasting business partnership with your clients?
A: At Shandong Fulong Electric Vehicle Co., Ltd., we prioritize maintaining exceptional product quality while offering competitive pricing. This strategic approach guarantees that our clients continue to reap substantial benefits, fostering enduring business relationships.
Q2. What are your payment terms?
A: We require a deposit of 30% via Telegraphic Transfer (T/T), with the remaining 70% to be settled before dispatch. Prior to final payment, we provide comprehensive photos of the products and their packaging to assure you of the quality and readiness of your order.
Q3. What delivery terms do you offer for selection?
A: Our delivery options include EXW (Ex Works), FOB (Free On Board), CFR (Cost and Freight), CIF (Cost, Insurance, and Freight), and DDU (Delivered Duty Unpaid). You can choose the most convenient option for your needs.
Q4. Can you give an overview of your delivery timelines?
A: Typically, delivery occurs within 15 to 30 days following receipt of your advance payment. However, the exact timeframe is contingent upon the specific items ordered and their quantity. Q5. Are you capable of producing items based on samples?
A: Absolutely, we offer production services based on your samples or technical drawings. We are equipped to create the necessary molds and fixtures to meet your requirements.
Q6. What is your policy regarding samples?
A: We are pleased to provide samples, though it is necessary for customers to cover both the cost of the sample and the courier service charges.
Q7. Do you conduct testing on all products prior to dispatch?
A: Yes, indeed. We ensure a 100% thorough testing process for all our products to guarantee that they meet our high standards before they are sent out for delivery.
Q8. What is the scope of your warranty?
A: We offer a one-year warranty on our products, provided there is no damage incurred through human actions. This demonstrates our commitment to quality and customer satisfaction.
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