Frequently Asked Questions (FAQ):
Q1: How do you ensure our business relationship flourishes into a long-term partnership?
A: We are devoted to cultivating enduring partnerships by consistently delivering excellent product quality coupled with highly competitive pricing. This ensures our clients not only meet but exceed their business objectives, fostering mutual growth and success.
Q2. What are your payment terms?
A: Our payment structure is straightforward: a 30% deposit is required via T/T, with the remaining 70% due before shipment. To guarantee confidence, we offer detailed product and packaging imagery for your thorough review prior to settling the final balance.
for your review before the final balance is settled.
Q3. What delivery terms are available for selection?
A: We provide a diverse array of delivery options to suit your needs, including EXW, FOB, CFR, CIF, and DDU, ensuring flexibility and convenience in your logistics planning.
Q4. What is your standard delivery timeframe?
A: Our standard delivery timeframe typically spans from 15 to 30 days following the receipt of your advance payment. Actual delivery times may vary depending on product specifics and order volume, allowing us to tailor our service to your particular requirements.
order volume. Q5. Are you able to manufacture according to provided samples?
A: Absolutely, we excel in manufacturing products based on your samples or detailed technical drawings. Our expertise includes the creation of necessary molds and fixtures, ensuring precision and adherence to your specifications.
Q6. Could you elaborate on your sample policy?
A: We are pleased to offer samples; however, the sample cost and courier fees are to be covered by the customer, ensuring transparency and mutual understanding in the sampling process.
Q7. Is there a testing protocol for all products before they are dispatched?
A: Indeed, we implement comprehensive testing procedures on every single product prior to dispatch. This rigorous quality assurance guarantees that our products meet the highest standards of reliability and performance.
Q8. What are the specifics of your warranty?
A: Our warranty is comprehensive, offering a one-year coverage period, unless damage is induced by human error. This commitment underscores our confidence in the quality and durability of our offerings.
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